Amazon has been doing this two step verification to sign in using both your email and your phone. I added my phone but each time they tried to send me the text to my phone, I got nothing. I tried multiple things and yet nothing.
So I went to the chat on Spectrum and got
sent over to the mobile tech chat and a guy there told me that Spectrum
blocks short texts. I was like what? Oh damn! Well that explained
things but it opened up a whole other issue now.
I called Amazon about an order I had made in November for some apple cider where the one bottle came broken and I had emailed about it but didn't see a reply until now.What a nightmare! The first person I got on the phone kept trying to verify my account by sending me a code to my phone. I laughed and said no, you won't be able to do that because I am not getting those. She then tells me she can't help me if they can't verify my account then, sorry. I was like can I talk to a supervisor then? She tells me that a supervisor will not be able to help me at all because they will have the same trouble as her in not being able to verify my account. I laughed and I said I didn't care, I wanted to talk to one anyway. She said ok hold please. I am on hold for a few minutes only for her to come back and say for me to call back in 5-10 mins and they would be able to help me then. Asked me if that was ok? I said no, it isn't. She assured me that her supervisor would be able to resolve this problem etc etc. I knew it was a mistake to hang up at that point. But I did.
Next call, I get a guy and I immediately ask for a supervisor. He ignores me and tries the verification text bit on the phone and I tell him, no, you can't do that, it won't help. He keeps interrupting me and trying to tell me he can't help blah blah blah unless he can verify, blah blah, I explain what the last lady told me and he then tells me I could go on the site and ask for them to call me and then I wouldn't need to go thru the verification process. I told him it's not on the site, I can't find it. He goes silent. I think he hung up on me and he finally comes back on and tries to explain again and as I am saying I thought I lost him, then he goes silent again. I had a feeling he was just pushing his mute button not wanting to hear me. I finally hang up on him when he goes silent for the 4th time. Yup, I am persistent.
So then, I call again. I get this nice lady named Queenie and I immediately ask for a supervisor, she politely asks if I could give her a chance to help me and I am short at this point and frustrated to no end and I cut her off and say no, you can't, the other two couldn't, I need a supervisor. They told me to call back to ask for one as everyone keeps wanting to verify me via my phone and no one is listening that my phone service won't let me.
She listens to me and then asks me what my original question was. I told her about the broken bottle of apple cider and how I just saw the reply now and I have the order number etc. She says she has to verify my account but what she can do is call me back. So asked for my phone number and I gave it to her and we hung up and she called me right back! Then she looked up the order and in no time, bingo-bammo it was done! Refund issued! YAY!
Love Amazon!!
Now that the Amazon issue was resolved, I know I still need to be able to get those texts should I need to log in again with Amazon or if I have an issue. I decided to call Spectrum back to find out if there was any way they could flip a switch or maybe pay for a more premium service or something to allow those short texts to go thru?
To be continued...
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